Refund Return Policy

HeKun Cheng

Merchandise in its original condition may be returned for a full refund or exchange within 14 calendar days of receiving a product.
If the period of 14 days has lapsed since the date of delivery, we can't, unfortunately, offer you a refund.

Only items that have been purchased at, can be returned.
Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

The following criteria must be met to qualify for a refund:
Product has a manufacturing defect
Product must be in original condition, still new or like-new, without cracks, dents or scratches.
Product must not be damaged by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product must include all original accessories
Product must be in original packaging

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

How to Return an Order:
1. In order to return an order, please reply to your original order confirmation email and request a return for a refund.
2. Return Merchandise Authorization (RMA) and shipping label will be sent to your email. Returns will not be accepted without a valid Return Merchandise Authorization.
3. Print the shipping label.
4. Pack your item safely
5. Attach the shipping label on the top of your package
6. Ship your package by dedicated courier service.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You’ll receive your refund within 5 business days after the return package is received and inspected.
For now, allow me to check this with the courier and I will get back to you once I have an update.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Chentian Stock Building Floor 13 Room 1301, Dingjunshan Film Technology Industrial Park, Baotian First Road, Xixiang Avenue, Baoan District,Shenzhen,China 518000

Return Shipping Adress
Chentian Stock Building Floor 13 Room 1301, Dingjunshan Film Technology Industrial Park,Baotian First Road, Xixiang Avenue, Baoan District,Shenzhen,China 518000


TEL:+86 755 2350 0280

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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How to Use Discount Code?


Dear Zidoo Fans,

We are going to send discount code from time to time especially like festival Double 11 and Black Friday.  After inputing the discount code " ZIDOOSALE" when making payment, you will get dollars off directly.

Here we take Zidoo Z9X as an example, after inputting the discount code "ZIDOOSALE" , you could get $10 off. Please see picture below.


Thanks for your support!

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Shipping Worldwide

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Shipping and Delivery
Shipping Worldwide!
We now offer free shipping on all orders to 226 countries and regions worldwide.

Please contact us if your country is not in the list and we'd be happy to find a solution for you!

Shipping Methods & Times
We ship all orders from zidoo China warehouse, such as UPS, DHL,FedEx, TNT, EMS, SF Express and etc.
Estimated shipping time on all orders is 3-14 business days from the order date.
Shipment time may vary depending on destination country.
Orders are packed and shipped Monday-Friday only.
Orders placed on the weekend or holidays are processed on the next business day.

International Taxes, Duties and Customs Fees
We ship all orders on a DDU (Delivery Duty Unpaid) basis which means import duties, taxes, customs fees and related fees are unpaid.
You, the customer, are responsible for all VAT, customs duty, taxes, handling fees, customs clearance charges, and other fees required by your destination country for importing consumer goods.
We do not collect these charges at checkout and cannot predict what your particular charges may be.
For more information regarding your country's custom policies please contact your local customs office.
Designated shipping courier's local country affiliates will charge the recipient all applicable import duties, taxes, customs fees in the local currency at the time of delivery.
Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
All taxes, duties and customs fees are the responsibility of the recipient of the package. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and shipping costs will not be refunded.

Important Shipping Information
Orders must be shipped to a physical street address. We are unable to ship to PO Boxes.
The shipping address provided at checkout is where your order will be delivered.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem.
If you ask to change the address after the order has been placed, we cannot guarantee that your order will be updated.
In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

We assume no responsibility for delayed or rejected orders due to the following reasons:
Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions, including, but not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.

Tracking Your Order
After the order is shipped, you will receive a notification email containing the waybill number and the link where you can check your package shipment status.
You can also log in to your or account to check your order status.

Inspection and Sign
All orders require a signature and proof of ID upon receipt of order.
As zidoo products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.
Once you (or someone else on your behalf) signs for the item, we will consider this your acceptance of the package, quantity, and product.
You are highly recommended to check the items according to the packing list during unboxing.
If items are missing or damaged, please contact or email to within 24 hours after you receive the package so that we can resolve the problem immediately.

We ship to the following countries and regions
Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

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2019 Chengdu International Audio Exhibition has been held in Chengdu .As a feast for audio-visual enthusiasts in Southwest China, Zidoo has been exhibiting for the first time as a new member of the exhibitor...

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Zidoo Warranty

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Zidoo offers a 1 year manufacture defect warranty, starting from the date the product(s) was delivered to the customer,but you need pay the shipping cost by yourself.

For merchandise was confirmed as genuinely defective(Product Design problem & Quality issues), we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.

In almost all cases, we will work with you to debug your issue firstly.

Each claim should have all proof of defect by mean of photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet.

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How to contact us?

HeKun Cheng

Zidoo Technology CO.,Ltd

ZIDOO China Office

  Add   : Room 12 D,Block A Central Great Searchings,Xixiang Ave,BaoAn District,Shenzhen.

  Tel     : +86 755 23500280

  Fax   : +86 755 23500292

  Email:  OR

Sales Team

   Facebook:  zidoo

  Sales Email:

  Become A Distributor:


  OEM Requirements:

Support Team

  To save your valuable time, if you have any question, please check if there is any solution from our released guides, if the guides can't help you, then email to us, we'll get back to you soon.Here's the link:

  Support Email:

  After Service:

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First post


This is your store’s blog. You can use it to talk about new product launches, experiences, tips or other news you want your customers to read about.

You can check out Shopify’s ecommerce blog for inspiration and advice for your own store and for your store’s blog.

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