Zidoo offers a 1 year manufacture defect warranty, starting from the date the product(s) was delivered to the customer，but you need pay the shipping cost by yourself.
For merchandise was confirmed as genuinely defective（Product Design problem & Quality issues）, we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.
In almost all cases, we will work with you to debug your issue firstly.
Each claim should have all proof of defect by mean of photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet.