Refund and Return policy

HeKun Cheng

Returns
Merchandise in its original condition may be returned for a full refund or exchange within 14 calendar days of receiving a product.
If the period of 14 days has lapsed since the date of delivery, we can't, unfortunately, offer you a refund.

Only items that have been purchased at shop.zidoo.tv, can be returned.
Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

The following criteria must be met to qualify for a refund:
Product has a manufacturing defect
Product must be in original condition, still new or like-new, without cracks, dents or scratches.
Product must not be damaged by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product must include all original accessories
Product must be in original packaging

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

How to Return an Order:
1. In order to return an order, please reply to your original order confirmation email and request a return for a refund.
2. Return Merchandise Authorization (RMA) and shipping label will be sent to your email. Returns will not be accepted without a valid Return Merchandise Authorization.
3. Print the shipping label.
4. Pack your item safely
5. Attach the shipping label on the top of your package
6. Ship your package by dedicated courier service.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You’ll receive your refund within 5 business days after the return package is received and inspected.
For now, allow me to check this with the courier and I will get back to you once I have an update.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at myq@zidoo.tv.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at myq@zidoo.tv and send your item to: Xixiang Ave,BaoAn District,Shenzhen. Shenzhen CN 518100.


Return Shipping Adress
Room 12D,Block A central great searchins,Xixiang Ave,BaoAn District,Shenzhen CN 518100.

Contact

TEL:+86 755 2350 0280

EMAIL:shop@zidoo.tv

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.